Superior Warranty

Customer should read all the terms and conditions before and after the repairs

Up front payment is necessary
iBroken does not take any responsibility for water resistant features, it is the customer’s responsibility to take proper care of their device.
It is the customer ‘s responsibility to pick up their device within 60 day of drop off, if it’s not picked up within that period the device will be disposed of without any notice.
A receipt is necessary for picking up the device or claiming the warranty
We do not take any responsibility of data lose, it is completely customers responsibility

We will hold on to customer’s belongings and broken/old parts for maximum one week of time. If customer want their broken part after repair it is customer’s responsibility to ask. Then after it will be disposed without any further notice.

TERMS & CONDITIONS

Repair Warranty

• All parts and labour costs used for repairing services are covered under 3 month’s flat warranty.
• iBroken is not liable for voiding any device’s warranty with that of manufacturers, insurance policy companies, network providers etc as a result of repair or service.
• Warranty on repairs is only applicable after performing a thorough diagnostic assessment by the authorised technicians of iBroken.
• Additional charges will be imposed on devices undergoing issues that are not related to the initial repair service.

Your warranty will be voided if,

• Devices undergoing issues post repair are not covered under warranty.
• Your device and/or replaced parts show meaningful signs of physical damage, software malfunctions or liquid damage regardless of how the damage has occurred, related or not related to the initial fault.
• A third party has serviced the devices.
• We are unable to test the device fully before or after it has been serviced.
• The replaced parts are completely operational.
• The serial/IMEI number doesn’t match with the device repaired.
• The device has call barring already activated by its network or is locked with any security ID.

Refunds & Returns
Refunds & Returns are voided if:

• The warranty policy has become null and void.
• The warranty period has expired.
• Your service was solely meant for data recovery, however, you have paid and the data has left the store.
• Your service was solely for data recovery but 24 hours have passed after receiving the signed terms and conditions.
• You have lost/misplaced the receipt.

Pricing & Quotations

Pricing and quotations are an approx figure and are subject to changes at any time for all products and services. Customers will be informed when there will be any change to the original quoted price.

Payment

General Repairs:

• For general repairs, payment will be charged upon final collection of the completed repair or service.
• We do not accept payments over phone. We accept PAY ID bank transfers as a mode of digital payment in case; this cannot be made in person.
• Devices will be withheld until we receive full payment in cleared funds.

Company Account Holder Repairs:

Invoices are payable within 30 days of the issue. All account holders will receive 10% discount on all repairs.

Additional Fees

• Additional fees may be charged for any of the following:
• For delay in payment of invoice $30
• Postage and shipping charges: $20 (free for account holders situated in Sydney CBD)
• Service fee for devices beyond repairs $50.
• Late collection of handling fee $50.

Parts

Only registered official service centres provide “original parts”. Phone repairing companies and manufacturers do not sell parts separately for the devices. All parts used by iBroken are assembled to the top-notch quality and placed under a thorough testing process before installation, covered under 3 months warranty.

Network Unlocking

• Unlocking services may be denied due to many reasons. If the unlock is denied due to device being registered as lost, stolen, blacklisted or blocked, no refund will be processed in this regard.
• An unlock request has been already processed, it can’t be cancelled further.
• Unlocking the network will allow devices to accept different carriers and will not cover any other lock including FRP locks, pass codes, personal account locks, PUK locks and phone barring facility.

Turnaround Time

The turnaround time is approximate and subject to changes for all other services.

Collection

• You can collect your device within 30 days post the service completion date.
• For any completed device not collected within 30days, late collection handling fee will be imposed.
• Any completed service not collected within 70days should be surrendered or recycled.
• We must get an authorisation before a completed service is finally collected by a third party. The nominated third party should provide valid identification upon submission.

Shipping

• iBroken doesn’t cover any outgoing shipping cost including expired warranty claims and devices accessed as beyond economic repairs.
• Handling fee including shipping costs may be charged.
• For valid account holders, we provide free shipping within Sydney CBD.

Repair Notice

• iBroken will not be liable for any damage caused to the device as a result of repair, service or product.
• iBroken will not be liable for any damage or loss caused to the device due to repair or shipping fault.
• With regard to the type of latest electronic design and the way repairs are performed for screen or during battery replacements, iBroken technicians cannot guarantee of returning the device in the original condition as it was during the time of arrival. In some rare instance, devices may be delivered non functional and beyond repairs.
• Goods presented for servicing may be repaired using refurbished parts of the same kind. Devices that require “original parts” must be taken directly to the manufacturer of the product for servicing.
• While performing repair, a portion or all your stored data may be lost. This is a rare instance, but as a good practice, it’s highly recommended to save the date elsewhere before presenting it for repair.

Physical Security

We adhere to the most stringent security procures while conducting the repair at repair at any iBroken store. This negates the risk of misplacement, theft, loss, or damage to your mobile in transit. The responsibility vests upon the customers to make sure that they have appropriate personal insurance coverage for their device in case of any of these events.

Service Location 

At times, the device may have to be carried from one iBroken branch to another for servicing. In such events, iBroken will bear all the transport costs in between.